CV créé le :
30/06/2021
CV modifié le :
07/01/2024
Dernière connexion :
24/01/2024
Coordonnées
*****
*****
Adresse :
** *** ********
Paris (75000)
Email :
*****************@*****.***
Port. :
*************
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HOTEL DIRECTOR FRENCH ENGLISH SPANISH, Sénior
Référence : 613286
Expériences Professionnelles
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sept. 2022
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SENIOR HOTEL DIRECTOR
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COMPAGNIE FRANCAISE DE CROISIERES, Vessel MV Renaissance (BS)
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janv. 2021
déc. 2022
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HEAD OF SHIPPING OPERATIONS IRELAND-FRANCE
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* Management of Cargo and Passenger Operations for all Ireland-France shipments.
* Overall responsibility for precise vessel loading and segregation of hazardous cargo.
* Communication with vessels for related needs; supplies, crew changes, emergency medicals, etc.
* Organisation of timely discharge/loading in port. Communication with Port authorities for
efficient turnaround. Reporting to government authorities and to the company.
* Manifests creation and reports for Cargo, Passengers and Hazardous.
* HR management of the Ireland Operations team including delegation of roles within the team.
* Played a significant role in Passenger start up project on the Ireland-France route.
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janv. 2020
janv. 2021
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GENERAL MANAGER
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ST HELEN'S BAY GOLF RESORT, Ireland
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* General Management of a 310 holiday homes all-year Resort, including an 18-hole golf course
with Pro Shop and full clubhouse facilities; Bar and Restaurant.
* Provision of property services to the resort, including wastewater system, landscaping, public
lighting, insurance, etc...
* Marketing, promotion, growing membership while developing the brand as a unique holiday
experience.
* Developed quality process to consistently deliver Excellence.
* Ensured adherence to Health and Safety regulations and legislation during COVID19
restrictions.
* Pro-active in managing costs, achieving targets, with ability to implement new procedures.
* Managed and prepared of all month-end financial reports. Presented at Board meetings.
Completed and presented annual business plan. Responsible for the P&L account.
* Reported to the Board of directors. Signatory person for the company.
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janv. 2014
déc. 2018
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SENIOR HOTEL DIRECTOR & CHIEF PURSER
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BRITTANY FERRIES, Vessels MV Cap Finistère, MV Etretat, MV Baie De Seine (FR)
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* Vibrant leader of the Hotel department, managing a multinational team on a 24/7 basis,
delivering the highest quality service to guests, maximising staff performance, revenue, manpower
and overheads.
* Drove heightened food hygiene standards (HACCP) ensuring food quality, portion control,
thorough management of food and retail merchandising in all locations.
* Managed Hotel audits, exceeding standards. Optimised sales and cost control ensuring precise
inventory management (>99% accuracy).
* Trained and led the emergency response team personally.
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janv. 2009
janv. 2014
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SENIOR HOTEL DIRECTOR & CHIEF PURSER
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CELTIC LINK FERRIES, Vessels MV Norman Voyager (UK) and MV Celtic Horizon (IT)
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* Significant role in successfully starting up a brand-new business and delivered an efficient
hotel department.
* Motivator of individuals and teams, co-ordinated training, and ongoing support of staff to
exceed team objectives. Instilled a positive culture, providing consistent customer service. High
levels of competence and respected representative for my department at senior management
meetings.
* Interpreted in French for company legal matters outside of my role.
* Wrote the French version of the company website.
* Negotiated strongly with material and consumables suppliers and contractors in France and in
Ireland to provide the vessels with a full inventory.
* Successfully developed, coached, and implemented new standards, SOP's, and Risk Assessments for
the vessel. Author of evacuation procedures and Hotel SOP's still in use on the vessel to date.
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janv. 2004
janv. 2020
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SENIOR HOTEL DIRECTOR & CHIEF PURSER
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BRITTANY FERRIES, Vessels MV Cap Finistère, MV Etretat, MV Baie De Seine (FR)
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* Consistently achieved efficiency improvements, drove, and guaranteed constant high standards on
passenger vessels up to 2600 passenger capacity. Regularly exceeded key performance indicators
(KPI's) for safety, quality, and operations.
* Translated Chief Officer's SOPs from French to English.
* Dealt with the public, with contractors, suppliers and port authorities in any language
required for the routes: French, English, or Spanish.
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janv. 2004
janv. 2009
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Promoted
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IRISH FERRIES LTD, Vessel HSC Johnathan Swift (CY)
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* Met and exceeded all sales targets and cost control across all locations.
* Trained and led the emergency response team personally.
* Controlled and mentored performance and implemented appropriate disciplinary procedures.
Inspired individuals and teams through high levels of communication and support and to deliver
team objectives.
* Managed all aspects of HR activities and training on board, including performance appraisals,
disciplinary procedures, and absentee management. Deployed and balanced staff numbers to meet
customer demand.
* Assumed responsibility for the vessel's hospital inventory and orders. Medicare Certificate
holder with AED.
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janv. 2003
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HUMAN RESOURCES CO-ORDINATOR, IRISH FERRIES LTD Promoted
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janv. 2000
janv. 2003
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SENIOR RECEPTIONIST
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IRISH FERRIES LTD, Vessel MV Normandy (IE)
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janv. 1997
déc. 1999
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RESTAURANT MANAGER
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The Grand Hotel, Tralee, Ireland
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janv. 1996
janv. 1997
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RECEPTIONIST, Collis-Sandes House, Tralee, Ireland
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janv. 1996
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SHOREX TOUR GUIDE & INTERPRETER French-English-Spanish, Birdies France
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PURSER/F&B MANAGER/COST CONTROLLER
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IRISH FERRIES LTD
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Vessel HSC Johnathan Swift (IE).
* Controlled all ships' documents and immigration papers, working with authorities to ensure full
compliance.
* Ensured highest standards of customer service. Managed all ordering, storage, distribution,
inventory and cost control.
* Ensured highest levels of communication and ongoing support to individuals to meet or exceed
team objectives and targets.
* Drove heightened portion control, thorough management of food and retail merchandising in all
locations.
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Diplômes et formations
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juin 2004
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Higher Diploma in HR Management
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Dublin IT.
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juin 1999
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Advanced Certificate in Tourism Business Management
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IT Tralee
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sept. 1994
juin 1998
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BBS Hons. Degree Tourism Marketing & Employment Law
- BAC+3
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Rennes, France
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sept. 1991
juin 1994
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French Baccalaureate in Literature, Philosophy and 4 languages
- BAC
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Compétences linguistiques
Centres d'intérêts
Swimming, Yoga, Gymnastics
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