12/01/1958 (66 ans)
Nationalité Italian
Single
Permis Oui
CV créé le :
14/01/2020
CV modifié le :
19/01/2024
Dernière connexion :
19/01/2024
Coordonnées
********
*********
Adresse :
*. ********* **
Milan
Email :
****.**@********.**
Tél. :
**********
Port. :
*** **********
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Property Manager / House Director / Personal Assistant, Sénior
Référence : 599461
Expériences Professionnelles
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févr. 2022
aujourd'hui
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Household Manager / Senior Butler
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UHNW Italian family of 3
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My role is for a busy private household for a professional working family with a son who is studying at the university and two dogs. The private household is a modern environment and my duties require a professional experience who can lead, train, and manage an expert team, but also roll up my sleeves and turn my hands to any task to ensure the house and the family’s needs and requirements are met.
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janv. 2021
nov. 2021
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House Manager / Butler
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UHNW Noble Family of 5
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I worked for a busy UHNW Noble family of two and their three sons as a House Manager and as Senior Butler to oversee the running of their residences in Italy and abroad. The family has got different properties around Italy and activities both in Italy and in Europe including primary residence in Umbria. I had to use my skills in first class service when necessary and with a hard working attitude joining a friendly and welcoming team.
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janv. 2019
déc. 2020
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Property Manager / House Director / Personal Assistant
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Noble Family’s Residence & Estate
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Primary Responsibilities include: Proactively create, maintain, implement, and administer all schedules for
monthly, seasonal, and annual maintenance for the interior and exterior of the estate and villa and addressing all
maintenance issues appropriately, liaising with contractors and monitoring quality and deadlines for works done
and service provided. Manage all construction, renovation, systems upgrade, and landscaping projects.
Schedule, negotiate with and supervise contractors and vendors, while monitoring their access to the estate
property. Ensure security measures and protocols are in place and the estate is secure at all times. Establish and
maintain high service standards; hire, manage, develop and train staff; plan and execute cross training for new
employees. Schedule assignments and projects to estate staff based on the event calendar and when the
Principal and/or their Guests are expected. Plan and execute requirements for special events including attending
to all necessary service arrangements, housekeeping coverage, catering, reservations and other requests.
Administer and approve purchase orders, invoices and time sheets, charge accounts and expenses, and other
reports and documentation. Budget and monitor property expenses, including preparing monthly expense reports
for the Principal. Enforce the dress code, grooming standards and other policies and standards for all staff.
Manage care of valuables such as automobiles, vans, artwork, furniture and other valuables. Accomplish
additional tasks, projects and assignments, as determined on a periodic basis by the Principal. Act with tactical
experience with HVAC, security systems and general maintenance. Contractor and suppliers' database
management I also act as a personal Butler / personal assistant, following the Family in organizing their travels
and personal requests and needs.
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janv. 2018
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Dedicated Butler - Belmond Hotel Cipriani (Vendramin Palace), Venice
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not only included the day by day care of my Guests but also managing a team of household staff, ensuring all
policies are implemented and followed, ensuring the highest standard of cleaning was achieved at all times,
coordinating staff leave, maintaining a healthy working environment, ensured all staff members were properly
trained, developed and maintained household manuals. In addition I was responsible for maintaining a register of
breakages and provide reports, as well as organize replacements, repairs, providing budgets. I worked closely
with the team of staff including other 2: Butlers, Housekeepers and Security.
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janv. 2017
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Properties Manager/Senior Butler/Personal Assistant
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Italy and abroad, for a private Family (UHNWI)
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Italy, a private apartment in the Central Italy and dedicated management of two representative apartments
abroad. Personal Assistant managing and anticipating every personal request and Family needs.
As a Senior Butler I provided a variety of personalized services and information by performing essential duties
and responsibilities according to the standards of service and style. I was responsible for meeting or exceeding
my Hosts satisfaction that are directly influenced by this role. Arranged food and beverage services, afternoon tea
and savories, amenities and other services according to established standards. Coordinated the maintenance
and/or repair of the properties. Oversaw laundry service and offers wardrobe management services, shoeshine,
dinners and/or cocktail parties and oversaw the serving of all food and beverage orders requested. Made
reservations for various activities and services such as personal assistant, excursions, dining, wine, spa, flowers,
etc. Follow up to ensure services and amenities were delivered as specified. Exhibited professional leadership
presence, positive energy and passion in all situations. Setting up of the household manual of the properties.
Training and management of existing staff and staff rotas, organizing the household. Meet and greet at the airport
as well as departure duties for the Principal/his Guests. Management/dealing with contractors for maintenance.
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janv. 2016
janv. 2017
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Senior Head Butler
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Leading Hotels, Baglioni Hotel Luna, Venezia
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As a Head Butler, I led and supported the Butler team to create a unique welcoming and departure as well as an
unforgettable experience for our Guests. I supported the Management of the Hotel to establish and maintain
departmental objectives, Baglioni standards and programs, budgeting, VIP Guests as well as Associates relations
and training. ensure strong communication between my team, all hotel departments and Guests.
Essential functions: Supervising Butler staff directly; Performing responsibilities pertaining to payroll, budgeting,
scheduling, and training; Scheduling one-on-one meetings with each Butler and reporting back to them with goals
and critiques; Contacting assigned Guests and assisting with personalized services (pre-booking spa, dining and
activity reservations); Arranging, recording, delivering, and charging all special requests for arriving Guests;
Greeting Guests at entrance, escorting Guests to their rooms, presenting keys and arranging for valet service;
Offering personalized services including packing/unpacking and organization of Guest belongings, clothing
pressing, shoe shining and description of room amenities; Monitoring Guest activity while at the resort, including
being on call for any special requests or last minute needs; Gaining comprehensive understanding of all menus,
outlets and amenities at the hotel; Communicating movement of Guests to all Hotel personnel, ensuring proper
service and recognition. Inspecting all Guest rooms prior to Guest arrival; Inspecting and presenting all food and
beverage items ordered by the Guests; Researching and clarifying any misunderstandings with regards to Guest
folios; Assisting Guests with luggage transport and farewell;
http://lucire.com/insider/20160630/letter-from-venezia-a-survival-guide-for-summer-16/
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janv. 2015
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Hotel Borgo il Mezzanino, Salo ', Brescia, Italy
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Butle r with the responsibility for managing the day to day affairs of the Hotel to maintain high standards and
overall efficiency, to ensure that all request from Guests are made possible and follow up on, to fully understand
and have knowledge of all in suite services, technology, amenities, function systems, assisting with any plans or
arrangements the Guests intends to make during their stay, respect Guest privacy and do not discuss Guests'
private information with colleagues.
As a Deputy Director of directing and managing the Hotel and hospitality business as responsible for organizing,
managing and coordinating all of the accommodation with regard to resources, services and staff. Ability to obtain
and maintain a professional atmosphere, peaceful and cooperative with staff, to motivate and set a team work,
communication skills, interpersonal and diplomacy skills to be used not only with staff but with all parties with
whom I get in contact, from the same customers.
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janv. 2014
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Hotel Butler - Relais & Chateaux 5 Stars Boutique Hotel 15th century Villa del Quar, Verona, Italy
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Butler as part of an ancient Roman Villa renovated and converted into a Hotel, located in the area of Valpolicella,
following the Guest requiring my service, with the task of Guest Relations for the Guest reception, Personal
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janv. 2014
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Chef Assistant
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Road show Best Tours Italy
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Butler call Service for quality management events, gala dinners and where you want to give a touch of prestige .
Seven Stars Galleria Hotel, Milan - Butler call services with the responsibility for the daily service management
for Hotel Guests - High level dinner service
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janv. 2013
janv. 2014
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Sales Manager
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Smart Cities & MobilityLab - Italy and Internationally
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Collaboration as Sales Manager for Sustainable Mobility products for the industry and in the commercial
management for dealing with Companies creating innovation in technologies and integrating transport systems.
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janv. 2011
déc. 2012
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Country Manager / Business Development Manager
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Elinsa Italy
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Country Manager in a Start-up Company, reporting to the General Manager in Spain, with responsibility for the
management of the company in terms of commercial, financial and organizational.
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janv. 2008
déc. 2009
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The Coach House Hotel 3 Rosette - York, U.K
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My duties included: staff management ensuring shift is appropriately staffed to meet customer requirements ,
ROTA planning, customer service and control of stock and in collaboration with the Chef, waste and costs.
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janv. 2007
déc. 2010
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Business Development Manager
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Solar Century Technology - U.K. and Southern Europe
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Business Development Manager for PV and Solar energy technology solutions market with the responsibility to
manage the central marketing function and drive the effective core marketing of the Group's products and
services, delivering effective marketing support and materials to the Group's sales resources.
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janv. 2006
janv. 2008
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Restaurant & Bar Supervisor, Event Specialist - Hilton Hotel, York, UK
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80/140 covers and a temporary staff team. I had to manage all phases and provide the best service as possible.
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janv. 2003
déc. 2007
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Sales & Marketing Manager
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TechSelesta Engineering SA, Southern Europe and U.K
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Sales & Marketing Manager in a Start-up Company, for the sales of solutions for optimisation and management of
technological systems of buildings. I identified the more suitable areas of market and implemented the necessary
marketing plans to the optimisation of the business.
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janv. 2000
janv. 2003
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Business Development Manager
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Thomson NETg, Italy and Spain
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janv. 1998
janv. 2000
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Sales & Marketing Manager
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ORAPLUS Ltd Italian Branch Office, Italy
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janv. 1990
janv. 1998
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Product Manager
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3M Italia SpA / IMATION S.p.A. - Segrate (Milano)
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janv. 1988
janv. 1990
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Software Specialist & System Engineer
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Kodak Italy S.p.A. , Italy
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janv. 1986
janv. 1988
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Expert in telecommunication protocols
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Telettra S.p.A., Italy
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janv. 1985
déc. 1990
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Ristorante "la Villetta", Milan - Italy
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I gained valuable experience by participating in the operation of this fine dining family restaurant, located in the
Central Navigli area of Milan. I have gained expert experience in different roles by supporting my father in his role
as Executive Chef.
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janv. 1975
janv. 1985
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Barman
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Event Planner
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1975 - 1985 Different roles in the restaurant sector in Italy and Abroad.
During these years, I followed my father's activity as International Executive Chef, in different places throughout
the world. I gained valuable experiences in different roles as kitchen assistant, barman, waiter, and assistant
restaurant manager in various international lodges, restaurants and cruise ships.
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Assistant
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Event Planner
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and cooking, if required. I invite you to visit the web page: http://www.reuters.com/article/2014/05/16/us-italybutler-idUSKBN0DW0D420140516
where you can see an extensive report signed Reuters International on the
site of the largest news agency in the world, www.reuters.com and on the Italian newspaper Il Secolo XIX web
page: http://m.ilsecoloxix.it/p/italia/2014/05/17/AR1NrXJ-maurizio_maggiordomo_ritorno.shtml , where I was the
interpreter of a photo shoot with Interview, during the various stages of my work day at the hotel, as a Personal
Assistant to an important Guest.
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Diplômes et formations
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oct. 1980
déc. 1985
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Degree and Master
- BAC+6 et plus
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Polytechnic, Associazione Italiana Maggiordomi
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Compétences
I have got a wide experience in Personnel Management and also in training and organising work forces and in-depth I have gained responsibility for the care of the Household, management and maintenance of the property. I am familiar with regulations relating to food hygiene and health and safety. Responsible for effective staff rotas.
I have experience overseeing a large formal Household. I possess team leadership and people management. I have the ability to process and work with multiple individuals and often unrelated needs and tasks. Comfortable working in challenging and pressured environment. I have good technical knowledge and understanding of complex systems.
I am a flexible and open minded person, a fast learner and able to adapt to new situations.
Being a team player and proven leader I have the capacity to inspire my colleagues and team. I am enthusiastic, energetic, ambitious and goal oriented. Emotional intelligence, mental flexibility, creativity and aptitude for innovation, ability to offer "quality time" and personalized service.
Diplomatic in difficult situations, I demonstrate trust, loyalty, commitment, and a willingness to learn and grow with the company/Family. I am also child friendly and have a love for dogs.
Compétences linguistiques
Centres d'intérêts
Sports (Swimming, tennis, jogging, parachuting), readung, cooking
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